At Krishna Jewellers, customer satisfaction is our top priority. While we take utmost care to deliver quality products, please read our refund and return policy carefully before making a purchase.
1. Eligibility for Return
Returns are accepted only under the following conditions:
- You received a damaged, defective, or incorrect product.
- You notify us within 24 hours of receiving the item.
2. Non-Returnable Items
We do not accept returns for the following:
- Products that are used, worn, or altered.
- Customized or made-to-order items.
- Products returned without original packaging.
3. Return Process
To initiate a return:
- Contact us within 24 hours via phone or WhatsApp.
- Provide clear photos of the item and packaging.
- Once approved, you may be asked to ship the product back to us.
4. Refund Process
- Refunds are issued only if the product is out of stock or a genuine issue is confirmed.
- Refunds will be processed within 7–10 business days after inspection.
- Refunds will be credited via the original mode of payment or as store credit.
5. Shipping Charges
- Return shipping charges are the responsibility of the customer unless the item received was damaged or incorrect.
- Original shipping charges are non-refundable.
6. Exchange Policy
If eligible, you may request an exchange for the same or similar product (subject to availability).
7. Contact for Returns & Refunds
📧 Email: contact@krishnajewelers.com
📞 Phone/WhatsApp: +91 90576 46195 / 81071 46461